Independent Betting Adjudication Service (IBAS) handles most of the cases between casinos and customers in the UK since 2000. This all-important service is available to registered casinos only. The number of yearly cases might surprise most, in 2000 around 800 cases went to the panel. It remains constant one year later in 2001 although in 2002 the UK makes changes to its gambling tax law.
The number of cases increases to 1,126, due to the tax changes, which means the number of cases increase by over 300. Several factors influence the number of disputes, it is not only tax changes. Although it was one of the biggest apart from the gambling act.
The second major increase in cases comes in 2005, this time it is due to the 2005 Gambling Act. The number of disputes massively increase to 1,700 in 2007, which requires the services of IBAS. Of the cases, at that stage, the number of online cases was 372. In 2007 claims reach an all-time high and IBAS awards players or customers over £365,000 in case resolves.
Independent Betting Adjudication Service (IBAS) Cases
IBAS only steps in when the casino and player have made attempts to reach an agreement. Only if no agreement is in sight, IBAS steps in to review the case. In most cases, it means that no agreement can be found to satisfy either of the parties involved. The company will also step in when both parties feel it is in their best interest to call upon Independent Betting Adjudication Service (IBAS). This means both agree to the rules as well as T&C’s by the company.
The main objective of the UKGC is not only to provide casino players with fair gaming but to also resolve any disputes. IBAS is the most recognised in the UK and works closely with the UKGC to reduce and resolve all cases between players and casinos.
Both parties are bound by the ruling of the IBAS. The company accepts written statements that describe the events leading up to the dispute. The first step includes that the casino did uphold the rules. If no rule covers the case, the IBAS sets its own. This is based on what would be the best when it comes to standards. Part of the agreement is that both parties will be bound by the ruling of the Independent Betting Adjudication Service (IBAS), which is always fair.